Privacy Policy

Last Updated: September 22, 2026

FiveStar Foundation & Construction (“we,” “our,” “us”) operates fsfoundationandconstruction.com and provides foundation repair, waterproofing, drainage remediation, and related services throughout Texas. This Privacy Policy explains how we collect, use, disclose, and protect personal information from website visitors, clients, job applicants, subcontractors, and anyone who interacts with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information directly from you, automatically through our website, and from third‑party service providers. The categories of information we may collect include:

A. Client Information

• Name
• Phone number
• Email address
• Property address and project location
• Details about your home or structure
• Photos, videos, or documentation related to inspections or repairs
• Payment information (processed securely through third‑party providers)
• Insurance information (if applicable)
• Communications, estimates, contracts, and service records

B. Website & Digital Information

• IP address
• Device type, browser type, operating system
• Pages viewed, time spent on site, and referring URLs
• Cookies and tracking data
• Quote request form submissions
• Email newsletter sign‑ups
• Social media interactions

C. Employee & Job Applicant Information

• Name and contact information
• Employment history
• Social Security number
• Driver’s license or ID information
• Background checks or drug screening results
• Payroll and tax information
• Emergency contact information

D. Subcontractor Information 

• Business name
• Contact information
• EIN or SSN (for tax purposes)
• Insurance certificates
• Licensing information
• Banking information for payments
• W‑9/1099 documentation

E. Sensitive Personal Information

We may collect sensitive information such as Social Security numbers, driver’s license numbers, background check results, and financial account details only when necessary for employment, subcontractor onboarding, insurance claims, or payment processing.

2. How We Use Personal Information

We use the information we collect for the following purposes:

• Providing estimates, inspections, and construction services
• Scheduling appointments and communicating with clients
• Processing payments and financing applications
• Verifying insurance and licensing
• Managing employees and subcontractors
• Operating and improving our website
• Marketing, advertising, and customer outreach
• Legal compliance, fraud prevention, and recordkeeping
• Responding to inquiries and customer service requests

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Analyze website traffic and performance
• Improve user experience
• Deliver relevant ads and marketing
• Track conversions from advertising platforms

You may disable cookies through your browser settings, but some features of the website may not function properly.

4. How We Share Personal Information

We may share personal information with:

• Payment processors
• Financing partners
• Insurance companies
• Subcontractors and project partners
• Background check and employment screening services
• Marketing and advertising platforms
• Cloud storage and software providers
• Legal, tax, or regulatory authorities when required

We do not sell personal information. Some advertising tools (such as Meta Pixel or Google Ads) may be considered “sharing” under certain state laws. You may opt out of targeted advertising as described below.

5. Data Retention

We retain personal information only as long as necessary for:

• Providing services
• Legal and tax compliance
• Employment and subcontractor records
• Business operations and documentation requirements

Retention periods vary depending on the category of data and applicable laws.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of targeted advertising
• Opt out of data sharing with third parties
• Request a copy of your personal information
• Limit the use of sensitive personal information

To submit a privacy request, contact us using the information below. We may need to verify your identity before processing your request.

7. How To Submit A Privacy Request

You may contact us at:

FiveStar Foundation & Construction   

Email: info@fsfoundationandconstruction.com   

Phone: (830) 217-9969   

Mailing Address: P. O. Box 311156 

New Braunfels, TX 78131

8. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure storage systems
• Access controls
• Encryption where appropriate
• Vendor security assessments

However, no system is completely secure, and we cannot guarantee absolute protection.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Project Photos, Videos, & Marketing Use

We may take photos or videos of project sites for documentation, quality control, or marketing. We will not publicly share identifiable images of your property without your consent.

11. Drone Footage (If Applicable)

If drone inspections are used, footage may capture surrounding areas or neighboring properties. Drone footage is used only for inspection, documentation, and project planning unless you provide consent for marketing use.

12. Changes To This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

info@fsfoundationandconstruction.com 

(830) 217‑9969